English phrasebook
A Problem in the Hotel Room in English
Practise reporting a problem at an English hotel. Explain that the air conditioning is broken, give your room number and ask to change rooms.
Situation: The reception desk of a hotel in Brighton. Your goal: Report a broken air conditioner and change rooms.
The whole conversation, line by line
Tap to hear a line. Receptionist speaks first; the bold lines are what you can say. To see the lines in your own language, choose it in the language menu at the top.
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Receptionist
Good evening. How can I help you?
You
Good evening. There's a problem with my room.
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Receptionist
I'm very sorry. What's the problem?
You
The air conditioning doesn't work and it's very hot.
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Receptionist
Which room are you in?
You
I'm in room three hundred and twelve.
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Receptionist
I'll send a technician right now. Can you wait fifteen minutes?
You
I'd rather change rooms, if possible.
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Receptionist
Of course. I have a free room on the fourth floor, with a sea view.
You
Perfect, thank you. Does the air conditioning work there?
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Receptionist
Yes, it works perfectly. Here's the new key. A porter will help you with your bags.
You
Thank you very much for your help.
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Receptionist
You're welcome. And for the trouble, tomorrow's breakfast is free. Sleep well!
You
How kind. Good night!
Now say it for real.
Play this scene as a conversation: the other person speaks, you pick the right reply, and every wrong one comes with a hint. Free on the web.