Terms and Refunds

These terms cover your use of Pinglingo (the website and the iPhone and Android apps) and the paid subscription. Questions: support@pinglingo.com.

Using Pinglingo

Pinglingo is for learning languages. Use it for yourself or your class. Please don't copy the site's content in bulk, resell it, or try to break or overload the service. An account is personal; don't share your login. We may change or remove games and content as the service develops.

The subscription

• One subscription covers the whole site and the apps: Spanish, English and Chinese games and lessons.
• Plans: $4.99 a month or $39.99 a year (US dollars; your bank or the store may show a local amount).
• New subscribers get the first month free. After it ends the plan renews automatically at the price above unless you cancel first.
• Occasionally we run a promotion (for example $0.99 a month for 3 months). The promotion's price and length are shown before you pay; after it ends the plan renews at $4.99 a month.
• Subscriptions renew until you cancel. Prices can change; we will give notice before a change applies to you.

Cancelling

• Bought on the website: open Plan and choose Manage subscription. You keep access until the end of the period you paid for.
• Bought in the iPhone app: cancel in Settings → your name → Subscriptions on your iPhone, or at apps.apple.com/account/subscriptions.
• Bought in the Android app: cancel in Google Play → Payments & subscriptions → Subscriptions.
• To avoid being charged, cancel at least a day before the free month or the current period ends. Deleting the app does not cancel a subscription.

Refunds

• Website purchases: if you are not happy, email support@pinglingo.com within 14 days of a payment and we will refund it in full. Refunds go back to the original card and can take a few days to appear.
• App purchases: Apple and Google handle these payments, so refund requests go to them (Apple: reportaproblem.apple.com; Google: Play Store order history). We can't refund them ourselves.
• If you were charged by mistake or something is broken, write to us and we will sort it out.

Your account and data

How we handle your data is in the Privacy Policy. You can delete your account at /delete-account. Card details are handled by Stripe (website) or the app stores; we never see or store them.

Limits

Pinglingo is provided as is. We work to keep it correct and available but can't promise it will never have errors or downtime. To the extent the law allows, our liability is limited to the amount you paid us in the 12 months before the issue. Nothing here limits rights you have under your local consumer law.