Chinese phrasebook
A Problem in the Hotel Room in Chinese
Practise reporting a problem at a Chinese hotel. Explain that the air conditioning is broken, give your room number and ask to change rooms.
Situation: The reception desk of a hotel in Sanya. Your goal: Report a broken air conditioner and change rooms.
The whole conversation, line by line
Tap to hear a line. Receptionist speaks first; the bold lines are what you can say. To see the lines in your own language, choose it in the language menu at the top.
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Receptionist
晚上好。有什么可以帮您？
wǎn shàng hǎo. yǒu shén me kě yǐ bāng nín?
Good evening. How can I help you?
You
晚上好。我的房间有点问题。
wǎn shàng hǎo. wǒ de fáng jiān yǒu diǎn wèn tí.
Good evening. There's a problem with my room.
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Receptionist
非常抱歉。是什么问题？
fēi cháng bào qiàn. shì shén me wèn tí?
I'm very sorry. What's the problem?
You
空调坏了，房间很热。
kōng tiáo huài le, fáng jiān hěn rè.
The air conditioning doesn't work and it's very hot.
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Receptionist
您住哪个房间？
nín zhù nǎ ge fáng jiān?
Which room are you in?
You
我住三百一十二房间。
wǒ zhù sān bǎi yī shí èr fáng jiān.
I'm in room three hundred and twelve.
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Receptionist
我马上派技术人员过去。您能等十五分钟吗？
wǒ mǎ shàng pài jì shù rén yuán guò qù. nín néng děng shí wǔ fēn zhōng ma?
I'll send a technician right now. Can you wait fifteen minutes?
You
我想换一个房间，可以吗？
wǒ xiǎng huàn yí gè fáng jiān, kě yǐ ma?
I'd rather change rooms, if possible.
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Receptionist
当然可以。四楼有一间空房，海景房。
dāng rán kě yǐ. sì lóu yǒu yī jiān kòng fáng, hǎi jǐng fáng.
Of course. I have a free room on the fourth floor, with a sea view.
You
太好了，谢谢。那里的空调能用吗？
tài hǎo le, xiè xiè. nà lǐ de kōng tiáo néng yòng ma?
Perfect, thank you. Does the air conditioning work there?
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Receptionist
能用，运转正常。这是新房卡。服务员会帮您拿行李。
néng yòng, yùn zhuàn zhèng cháng. zhè shì xīn fáng kǎ. fú wù yuán huì bāng nín ná xíng lǐ.
Yes, it works perfectly. Here's the new key. A porter will help you with your bags.
You
非常感谢您的帮助。
fēi cháng gǎn xiè nín de bāng zhù.
Thank you very much for your help.
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Receptionist
不客气。为表歉意，明天的早餐免费。晚安！
bú kè qì. wèi biǎo qiàn yì, míng tiān de zǎo cān miǎn fèi. wǎn ān!
You're welcome. And for the trouble, tomorrow's breakfast is free. Sleep well!
You
您真好。晚安！
nín zhēn hǎo. wǎn ān!
How kind. Good night!
Now say it for real.
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